Company Name : Hinduja Global Solutions
Qualification : Any Graduate
Experience : 0-1 years
Job Location : Chennai
Salary : Not Disclosed by the Recruiter
Industry : IT-Software Jobs
Hinduja Global Solutions Job Description
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests.
Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business.
Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience.
The ability to cross-sell products is also essential.
Demonstrated success in sales and customer service is required.
Hinduja Global Solutions Job Responsibilities
Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
Determines requirements by working with customers.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
Hinduja Global Solutions Skills
Good Communication in English.
Regional Language Communication Skill – Tamil.
Basic Telephone Etiquettes.
Basic Computer Knowledge.