Company Name : IBM
Qualification : Any Graduate
Experience : 0-3 years
Job Location : All Over India
Job Role : Various Vacancy
Salary : Not Disclosed By Recruiters
IBM Job Description
The work of transforming IBM continues, and much remains to be done we strive persistently towards doing something that is truly essential. We are changing how we work with our clients, how we collaborate, how we co-create and are proud that IBM is leading this transformation globally. As IBM is entering a new era in technology and business, we are looking for candidates who are ready to be part of this transformation If you are ready the road to career advancement begins at IBM.
IBM Requirements
Involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and
External Commercial Account End Users across NA, EMEA & AP
Handling inbound calls/emails/ chats resolving technical issues for end users
Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options, and troubleshooting
Ability to identify essential hardware parts and awareness of basic hardware concepts
User level familiarity with at least one e-mail client – Outlook, Notes, etc.
Skilled in commercially standard software applications and major desktop operating systems
Awareness of basic networking concepts and technologies
Questioning/probing skills, as relevant to the issue and level of the caller
Fluency in English Communications Skills (both spoken and written) / soft skills
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