Company Name : Hewlett Packard
Qualification : Any Graduate
Experience : Freshers
Job Role : Technical Support Engineer
Salary : Not Disclosed By Recruiter
Industry : IT-Software Jobs
Hewlett Packard Job Description
Handling customers calls
Troubleshooting on OS (Operating System)
Networking, Windows
Handling hardware issues- only commercial laptop, desktop, notebook, mouse, keyboard etc.
Transferring calls to a concerned department like EMT (Escalation Matrix Team), DOA Team(Dead on arrival) if it is a new product
Serial number verification by matching CPU, keyboard, battery, mouse etc.
Primary Skills: Fluency in English
Secondary Skills: Basic System Trouble Shooting Knowledge
