Company Name : IBM
Qualification : Any Graduate
Experience : 0-4 Years
Job Role : Technical Support Associate
Salary : Not Disclosed by Recruiter
Industry : IT-Software Jobs
IBM Job Description
Candidate will be involved in Providing Voice & E-Mail Technical Help Desk Services support to for the IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP.
Handling inbound calls, emails, chats resolving technical issues for end users
Proficient in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.
Proficient in Understanding of operating systems, Windows 2000/NT/XP configuration options, and troubleshooting.
Ability to identify essential hardware parts and awareness of basic hardware concepts.
User level familiarity with at least one e-mail client – Outlook, Notes, etc.
Skilled in commercially standard software applications and major desktop operating systems.
Awareness of basic networking concepts and technologies.
Questioning, probing skills, as relevant to the issue and level of the caller.