Company Name : Redbus
Qualification : Any Graduate
Experience : 0-4 years
Job Location : Bangalore
Job Role : Associate, Senior Associate
Salary : Not Disclosed By Recruiters
Answering customer calls and address their needs, complaints, or other issues with products or services.
I am responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the customer feels supported and valued.
You are engaging in active listening with callers, confirming or clarifying information and diffusing angry customer, as needed.
We are building lasting relationships with customers and other call center team members based on trust and reliability.
I am utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent, consistent customer service.
I am taking part in training and other learning opportunities to expand knowledge of the company and position.
They are adhering to all company policies and procedures.
Excellent written and verbal communication skills.
Problem Solving Approach.
Customer Expectation Management.
Empathy towards customers based on the seriousness of the issue.
Need to be fluent in English.